When you first contact us you may be looking for discrete pieces of information such as the availability of a certain mediator or their fees.
We can, of course, provide this information but its overall value will be enhanced if you give us:
Brief the person who makes the initial enquiry, often a trainee, the information they need to be able to allow us to help to the very best of our ability.
Be frank - tell us if it is a very early speculative enquiry or a case that has a realistic chance of proceeding to mediation in the short term. Both are legitimate enquiries but the information we provide may need to be conditional or time limited so that mediators' diaries are not filled unnecessarily.