We were in a Judicial Mediation today. We never got to the bottom of the issues so the outcomes weren't satisfactory for either party. You would have set it up much better and we would have been able to explore matters with more understanding from the outset!
Chartered Institute of Personnel and Development
B.Sc. (Econ) Hons
Jan Scrine is a well-qualified Human Resources professional, having held Board appointments in blue chip companies. She has long experience of resolving ‘people’ matters, both contractual and behavioural, and of managing Employee Relations, in environments ranging from engineering to professional partnerships, fmcg manufacturing to Higher Education, SMEs to the voluntary sector, in the UK and elsewhere.
Formally qualified as a mediator in 2003, Jan has completed over 70 mediations.
She is accustomed to dealing with conflicts and disputes between staff members and their colleagues, their managers or their employers: she appreciates fully the procedural aspects of resolving employee disputes through formal procedures to Employment Tribunal.
Through her HR background Jan has developed skills in mentoring and coaching, with an empathic but practical approach. She brings these skills to the mediation process, working with the parties to explore outcomes ranging from an agreed ‘clean break’ settlement under a Compromise Agreement or COT3 to full restoration of a trusting working relationship, occasionally using a ‘team build’ programme to cement this.
Her perceptive approach and ability to handle sensitive issues have been welcomed by professional advisers and TU representatives alike, particularly where allegations of discrimination or bullying are central to the dispute and high-profile professional reputations are at risk.
Having worked as an expat in East Africa, Jan understands the pressures on both the employee and the employer in that relationship. Although face-to-face meetings are preferable, she uses Skype and video-conferencing as appropriate for briefings, preliminary discussions and even for reaching resolution.
Her sound commercial expertise and pragmatic approach enables her to mediate effectively in general contract issues, especially where personal relationships are a factor, in family businesses and professional partnerships including GPs.
Jan also provides consultancy services and mediation training programmes tailored directly to the needs of the client’s environment. She undertakes independent investigations which have included alleged breaches of confidentiality and Intellectual Property disputes.
Feedback after a commercial mediation:
Thanks very much for your help today. I was very impressed with your style: you seemed to listen well and absorb people's distress and concern but when you spoke it was definitely worth listening to - those few words were often carefully chosen and carried a lot of weight.
I imagine that most of the work for today was done in the days leading up to the actual meeting and you allowed ventilation but then steered each party to understand the others point of view encouraging a rationale and sensible "best interests" response.
I can see that today's outcome was in no small way largely due to you!
As I said to ‘A’ I'd have liked to have told ‘S’ how we felt but my guess is that you had probably conveyed that pretty succinctly to her beforehand.
Feedback from individuals after Workplace mediations includes:
‘Jan was lovely and easy to talk to.’
‘Jan was very calming and reassuring and made you feel completely at ease.'
' She assured us about the confidentiality and made me feel comfy with the process.’
‘I found it really helpful to have a complete outsider act as the mediator.’
‘Jan sat us both down together to talk which was good. It feels like Jan does not give up until the problem is solved which is good.’
‘Although we are getting on fine now, we hadn't actually talked about the issues, so having Jan there made us address this and clear the air.’
‘I really appreciated the job she did.’"
And after an employment mediation:
"The claim has now been withdrawn and is in the process of being dismissed by the Tribunal.
Many thanks for your assistance on the day, you handled a difficult character well and played a key part in us reaching settlement. The client remains pleased with the outcome."
An Employment Solicitor commented:"We were in a Judicial Mediation today. We never got to the bottom of the issues so the outcomes weren't satisfactory for either party. You would have set it up much better and we would have been able to explore matters with more understanding from the outset!"